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WELFARE

We’re here to have the best time with you all but we take your safety very seriously. Please read and absorb the following before purchasing a ticket:

 

Panapalooza safe space agreement

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Panapalooza operate a zero-tolerance attitude to sexual harassment and violence, as well as all forms of discrimination, such as racism, ableism, sexism, xenophobia and religious discrimination. If you witness, experience, or are told about something that you’re not comfortable with, please report it to a Panapalooza Core Staff member (Liv, Java, Ned, bar staff or security).

 

We want to practice collective responsibility for the safety of all attendees. Please be an active bystander when you go out.

 

What happens when we receive a report?

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We will find a quiet space to sit and discuss the incident in confidence.

Each report is handled on a case by case basis, and may result in the accused being asked to leave the festival if deemed necessary for the continued wellbeing of the festival goer(s).

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If you are confused about what counts as sexual harassment, violence, and other forms of discrimination then please follow this link for more info.

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https://earwormfestival.co.uk/welfare/

REFUNDS

We understand that circumstances can change unexpectedly, and we want to support our attendees as much as possible. Our goal is to provide a memorable and enjoyable experience, and we appreciate your understanding and cooperation regarding our refund policies. However we are in a small independent festival and we rely on ticket sales soley to ensure the event happen.

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Refund Eligibility:

  • Refund requests will be considered on a case-by-case basis.

  • Generally, refunds may be granted in cases of medical emergencies, bereavement, or other extraordinary circumstances.

  • Refunds are not guaranteed and must be requested no more than 4 weeks before the start of the event.

 

Refund Process

  • To request a refund, please contact us with your order details and reason for the refund request. Contact us through the ticket vendor or our contact page.​

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Exceptional Circumstances

  • In the event of event cancellation due to unforeseen circumstances (e.g., adverse weather, health emergencies), refunds or rescheduling options will be communicated accordingly.

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Thank you for your understanding.

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